Store Policy

STORE POLICY

Cancellation

Orders may be cancelled within 24 hours of placement only. Once production begins, cancellations are not accepted. Priority/Express/Custom orders cannot be cancelled once confirmed.

Exchange Policy

Returns and refunds are not available. We offer size exchange for the same product only.

Exchange requests must be made within 2 days of delivery. The product must be unused, unworn, unwashed, unaltered, and in original condition, with tags and packaging intact and free from stains, perfume, makeup, odors, or any signs of use.

Product changes, colour changes, or exchanges due to change of mind are not accepted.

A ₹280 exchange charge per product applies, covering pickup of the original item and delivery of the replacement. If multiple items are exchanged, charges apply accordingly.

The replacement size will be dispatched after the original product is received and passes inspection. Each order is eligible for one exchange only.

Custom-size, personalized/custom-design, and Priority/Express orders are non-exchangeable.

Used, washed, altered, stained, damaged, or worn items will not be accepted for exchange and will be sent back to the customer.

Missing, Incorrect or Damaged Items

Any claim for a missing, incorrect, or damaged item must include a clear, continuous, unedited 360° parcel opening video, recorded from before opening the parcel until all contents are shown.

Claims must be made within 2 days of delivery. Claims without the required video evidence may not be approved.

Shipping & Delivery

All regular collection products are made to order and require approximately 15–20 business days for production. Delivery after dispatch usually takes 4–7 business days, depending on the location. So total delivery time is around 24-26 days.

A tracking number will be shared after dispatch. Customers should monitor their shipment and report any tracking or delivery issues promptly.

Delivery timelines are estimates and are subject to the courier company's serviceability and operations. Once dispatched, the final delivery timeline is determined by the courier company.Delays caused by the courier, weather, public holidays, strikes, or other unforeseen circumstances are beyond our control and do not qualify for cancellation or refund after dispatch.

Please provide a complete and accurate shipping address and contact number. Doriva is not responsible for delays, failed deliveries, or RTOs caused by incorrect details, refusal to accept delivery, or an unreachable phone number.

Once production begins, size changes cannot be made. Once shipped, the delivery address cannot be changed. If a parcel is returned due to a customer-related issue, applicable reshipping charges will apply.

Additional Information

As our products are made to order, slight variations in colour, fabric shade, embroidery, print placement, or measurements may occur and are not considered defects.

If a parcel is lost in transit, we will assist with a courier claim. Final resolution depends on the courier company's investigation and policies.

By placing an order, you confirm that you have read, understood, and agreed to this Store Policy, along with our Shipping Policy, Return & Exchange Policy, Privacy Policy, and Terms & Conditions.

Need Help?

WhatsApp: +91 93177 86009

Email: contactdorivaindia@gmail.com

Instagram: @doriva.in