Shipping Policy

SHIPPING & ORDER POLICY

At Doriva India, every product is made to order with attention to detail and quality. We appreciate your patience while we prepare your order.

Cancellation

Orders can be cancelled within 24 hours of placing the order. Once production begins, cancellations are not accepted. Priority/Express orders cannot be cancelled once confirmed.

Order Processing

Our regular collection is made to order and requires approximately 15–20 business days for production/making. Processing may take longer during peak seasons or festivals.

For urgent orders, please contact us on WhatsApp +91 93177 86009 before placing your order.

Once ready, orders are shipped through Trackon, Delhivery, India Post, or another suitable courier partner. For our regular collection, delivery usually takes 4–7 business days after dispatch, depending on the location. Production and shipping timelines are separate. So total delivery time is around 24-25 days. Please refer to your order confirmation email or checkout page for the latest estimated delivery date.

Fast Delivery / Ready-to-Ship Collection

For customers who need their order urgently, we have a limited Fast Delivery / Ready-to-Ship Collection. Delivery is usually within 4–8 days. Express delivery may be available depending on your city and pincode. Please contact us before ordering to check express delivery availability and charges.

2-day delivery is available in Delhi, subject to pincode and courier availability.

This collection includes limited designs and sizes. Please use the size filter to check available sizes before placing your order.

Fast Delivery / Ready-to-Ship products are non-returnable and non-exchangeable. Please check the product, size, and details carefully before ordering.

Tracking & Delivery

A tracking number will be shared after dispatch. Customers are responsible for monitoring their shipment and reporting any tracking or delivery issues promptly.

All delivery timelines are estimates and are subject to the courier company's serviceability and operations. Once an order is dispatched, the final delivery timeline is determined by the courier company, and Doriva is not responsible for delays caused by the courier.

Delivery may also be affected by weather, public holidays, strikes, or other unforeseen circumstances. Such delays do not qualify for cancellation or refund after dispatch. Please ensure that your shipping address and contact number are complete and accurate. Doriva is not responsible for delays, failed deliveries, or RTOs caused by incorrect details or an unreachable phone number.

Once production begins, size changes cannot be made. Once shipped, the delivery address cannot be changed.

If an order is returned due to an incorrect address, refusal to accept delivery, or failed delivery attempts, applicable reshipping charges must be paid by the customer before the order is shipped again.

If you face any delivery or tracking issue, please inform us before the parcel is returned, so our team can try to resolve it with the courier.

International Shipping

We ship internationally. For shipping charges, delivery timelines, and order details, please contact us on WhatsApp +91 93177 86009 or use our WhatsApp order link.

Need Help?

WhatsApp: +91 93177 86009

Email: contactdorivaindia@gmail.com

Instagram: @doriva.in