Return & Exchange Policy

RETURN & EXCHANGE POLICY

(EXCHANGE REQUEST TO BE MADE WITHIN 2 DAYS OF DELIVERY)

Exchanges

We currently offer exchanges only. Returns and refunds are not available.

To ensure a fair and smooth exchange process, exchange requests must be made within 2 days of delivery.

The product must be unused, unworn, unwashed, unaltered, and in its original condition, with all tags and packaging intact. It must be free from stains, perfume, makeup, odors, or any other signs of use.

Only size exchanges for the same product are allowed, subject to size availability. Product exchanges, colour changes, or exchanges due to change of mind are not accepted.

Custom-size, personalized/custom-design, and Priority/Express orders are non-exchangeable.

Exchange Charges & Process

A ₹280 exchange charge applies per product. This includes the pickup of the original product and delivery of the replacement product. If more than one item from the same order is being exchanged, additional exchange charges will apply based on the number of items.

The replacement size will be dispatched after the original product is received and passes inspection. Each order is eligible for one exchange only.

Missing, Incorrect or Damaged Items

Claims for missing, incorrect, or damaged items must be supported by a clear, continuous, unedited 360° parcel opening video, recorded from before opening the parcel until all contents are shown. Claims must be submitted within 2 days of delivery. Claims without the required video evidence may not be approved.

Return-to-Origin (RTO) Policy

An order may be marked as RTO if it is returned due to customer refusal, an incorrect/incomplete address, an incorrect phone number, or the customer being unavailable during delivery attempts. If you face any delivery or tracking issue, please inform us before the parcel is returned. Our team will try to resolve the issue with the courier and help ensure the parcel is delivered.

If the parcel is returned due to an issue caused by the customer, applicable shipping charges must be paid by the customer. Once the charges are paid, the parcel will be shipped again.

Lost Parcels

If a parcel is lost in transit, we will assist in raising a claim with the courier. Final resolution is subject to the courier company's investigation and policies.

Lost parcel claims should be reported promptly, as delayed claims may be difficult to verify or investigate.

By placing an order, you confirm that you have read, understood, and agreed to this Return & Exchange Policy, along with our Shipping Policy, Terms & Conditions, and Privacy Policy.

Need Help?

WhatsApp: +91 93177 86009

Email: contactdorivaindia@gmail.com

Instagram: @doriva.in